If you offer a new contract for services, for instance a subscription, customers must confirm a contract in writing (in Dutch) for it to be valid.Learn how to reduce sales calls through the National Do Not Call Registry. You must inform the other party of what you are selling, the length of the reflection period and the costs. Find out how to file complaints about scam calls and texts and telemarketers. You are obliged to provide information during the conversation.And you must announce that you are calling for sales purposes. Immediately at the beginning of the conversation, you must give the name of the company or organisation for which you are calling.According to the General Data Protection Regulation (GDPR) you then need to delete the customer’s data from your call list. Your customer has the right to object by stating he does not want to be called. You have to ask new and existing customers if you may call them in the future. Your phone number should always be visible (caller identification) when making a call. You are not allowed to call using a private number. You can no longer consult the Do-not-call-me register for businesses as the Dutch Do-not-call-me Register ( Bel-me-niet Register) is discontinued and all data has been deleted. This means you should be able to prove you are allowed to call. Your organisation has the burden of proof. If you use telemarketing you need to be able to prove that you are allowed to call. To the extent, if any, that any of the information you provide during your registration and subscription pertains to you as an individual (rather than as a telemarketer, seller, or agent acting in a non-individual capacity), and is retrieved by your name or other personal identifier rather than by corporate or organization identifiers, that. Proving customer relationship or consent (opt in) a customer relationship existed up until at most 3 years ago.the natural entity has given their explicit consent (opt in) to your organisation, for a specific purpose and for a limited amount of time.Natural entities are consumers, sole proprietors, commercial partnerships or professional partnerships. Ban on cold callingĬompanies and organisations are not allowed to call natural entities without their consent. Special rules apply if you offer a service or product by telephone.
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